FAQ’s

Have A Question…?

Still on the fence? Wondering if Xtreme Websites services can help your business? The answer you need may be found below…


Xtreme Websites offers All-in-One solutions so you don’t have to worry about pesky but important details as maintaining your domains, emails, hosting space, database optimization, managing firewall settings and more. We believe you should focus on what you do best… running your business, and leave the online technical aspect of your business to the pros.

By this point you will have access to all of the logins, video training and analytics you need to run and manage your site. Based on your needs, we can and will provide additional maintenance, marketing services and consulting, which will help ensure you get the best out of your new site experience Xtreme Growth. You can learn more about this and other steps we follow on our “7 Phases of Web Design” article.

According to an Aberdeen Group study, just a 1-second page load delay can cause a:
• 7% decrease in your conversion rate
• 16% decrease in visitor satisfaction
• 11% fewer page views
• Potential drop in search engine rankings
At Xtreme Websites we take speed very seriously, we optimize every single aspect of your website for speed. From the size of each picture, the number of php requests, the number of design elements, database configuration, etc. Every task needed to allow the highest speed, we do it for our clients.

Learn what it will take to start getting results online by filling our Project Review Form.

Web malware has evolved over the last couple years. It is now a multi-million dollar industry with new malicious code emerging every day. A site owner nowadays not only has to worry about managing the site but also:
• SQL injections
• Comment spam
• Excessive bot crawling
• Email/Content Scraping
• DDoS attacks
At Xtreme Websites we take security very seriously, we optimize every single aspect of your website for security. From website firewall, database configuration, disaster recovery, and more. Every task needed to minimize and prevent you falling victim of hacker attacks and malware, we do it for our clients.

Learn what it will take to start getting results online by filling our Project Review Form.

Yes, on all website projects we offer at least 3 ways of payment plans, among these options are in-house financing and outside financing. Whether you have good or bad credit we have financing solutions to help you obtain the website you need while keeping cash flow liquidity in your business.

Learn what it will take to start getting results online by filling our Project Review Form.

A website project can and will get messy if is not properly tracked using a Project Manager System. We use a state of the art Online Project Manager System for our staff and clients. Once logged in you will be able to check the daily progress of your project, send related files to your project manager, view important files/design concepts and much more.

Yes, having a single person as your point of contact is essential for the project success. Your project manager will oversee all milestones and tasks required to complete your project in time and on budget. Since he/she will get to know your business processes and future needs, he will be able to guide you and help you answer your question during and after the website is launched.

Yes, we can redesign any part of your website. Since we cannot put our quality signature in other person/company’s work and most likely the technology used is outdated, we will have to start from scratch using the latest technologies and design trends.

We can also utilize part or the entire content of your old site to expedite the new project.

Learn what it will take to start getting results online by filling our Project Review Form.

It is hard to put a price on something that is as unique as a website. Just like there are many type of cars (entry level, sport, 4×4, luxury, etc.) the price really will depend on your specific needs and wants. We specialize on Results-Driven websites; which unlike most websites yields tangible and quantifiable results to the business owner, thus making it an investment, not an expense.

We can provide solutions for mostly every budget. We created an entire article to answer this question. Read more here >

Learn what it will take to start getting results online by filling our Project Review Form.

This can vary greatly depending on the size and complexity of your site, most of the simple sites are completed within 3 to 4 weeks, however websites with more complex and custom functionalities can take up to 12 weeks.

Learn what it will take to start getting results online by filling our Project Review Form.

Having the right content is essential to the success of your site. Unfortunately many people see content as an afterthought and this is the #1 cause of project delays. To prevent this, all of our website projects include professional copywriting so you don’t have to worry about writing all the content.

You will receive an initial questionnaire and we’ll use that as the foundation for the content; once we are finished with it we will send it to you for review and approval.

If however you’ve already taken the time to write all or most of the content yourself, you can certainly provide that to us. This will help you save money and expedite the process.

Yes, every website we build is responsive, meaning it will automatically adjust to the screen it is viewed from. Whether it is a phone, small/large tablet, or desktop you can rest assured that the visitor will have the best user experience with your online brand. It is also good to know that you don’t have to pay extra for this, this is standard for all our website clients.

Learn what it will take to start getting results online by filling our Project Review Form.

Yes, during the ordering process you will be prompted to select the domain you want to use, we can use an existing domain or you can register a new domain with us.

After your order you will be provided with a Website Customization Form so you can provide the information we need in order to build your new website. If you already own an “old” website, content can be selected to transfer. Xtreme will build your Turnkey Site using the information and pictures you provide us using the Design Instruction Form you’ll get after checkout.

Xtreme cannot start work on your website unless you complete the Design Instruction Form. Website builds are governed by the information you provide on this form.

Time is of the essence, in less than 7 days you will receive a preview of your new site. Upon review, you can inform us of any changes you need done. Usually these changes are completed within 3 days and the website can go live the next day. A total of 2 to 3 weeks with client cooperation.

Most of the time, our clients leave this up to us since we have built hundreds of sites, however if you have a template preference you can choose it here. During checkout you can add the name of the preferred template on the Notes Section.

If you already have existing content (text and/or images) you’d like to use, whether you have it on a separate file or whether it is on your existing website, we’d be happy to add it to your new website.

If you do not have any content ready we’ll simply ask you some questions about your business and provide you with related industry text

In any case you are ultimately responsible for the final content and images of the website. If stock images are provided by Xtreme, these will be royalty free.

Yes, you can add additional pages at any time by paying $199 per page for Design & Setup. Up to 5 expansion pages on the Standard package and up to 10 on the Business package.

Please note that custom functionality and custom modules are not included. Consult your project manager to guide you in the best direction.

Yes, you can edit the content of your website (text and images) using our Online Content Management System. You will be provided with a username and password which you can use to access it 24/7 from anywhere. Our CMS is very user friendly and intuitive, however you will also have access to video tutorials.

There are many distinctions between these types of website projects. The most important ones are:

Turnkey websites are the best choice for startups or small companies looking for a simple but professional website that is fast to build and doesn’t cost too much. Designed on a pre-built layout architecture, we then customize the layout to match your company’s colors, message and overall brand. Because we customize each website, no turnkey website looks the same.

Results-Driven Custom Websites fall under a completely separate category and unlike Turnkey Sites, these require considerable amount of time, research, resources and unique strategy. These require extensive amount of custom functionality and development and are catered for established businesses looking for a one-of-a-kind digital experience.

You can learn more about both of these categories by reading our article: “How much does a website cost?”

Yes, your website includes Search Engine Optimization (SEO) which will allow search engines to show your website when people search for your business name. Moreover by having you business listings on High Traffic Online Directories, you become more prominent on search results, which helps drive more traffic.

It is important to note that depending on your competition, you may or may not show up if people search for specific keywords related to your business. In order rank high on specific keywords you will need Pay Per Click (PPC) marketing and/or other Online Marketing strategies offered by Xtreme. Contact us to learn more.

In order to keep allow business startups to get a professional online presence and keep the cost down, we decided to provide an All-Inclusive Solution called Turnkey Websites.

The All-Inclusive monthly fee gives you access to the Content Management System (CMS), Website Hosting,  Website Analytics, Website Firewall, Speed Optimization, Automatic Backups, Hassle-Free Updates and more. If you were to purchase all of these features for your website it would easily cost you over $120/mo., however your All-Inclusive Warranty starts at only $49/mo.

We don’t believe on small text, we strive to provide as much value in the most transparent manner. We do however have simple Terms & Conditions which apply to Turnkey Websites. You can read them here.

Yes, at any time after you get your Online Reputation Audit you can create a support ticket on our client area and you will receive a prompt response.

Yes of course, however before you consider this you should have your Online Reputation Audit done because we will use this valuable report to craft a custom solution for your situation.

You will complete your main “Listing Profile” with your correct business info. We will use this data to scan the web and produce your online reputation audit. This process takes 24 hours and you will receive an email with the link to view and download your interactive report. More than just a simple report, this will be your roadmap to help you understand your current situation and give you valuable insight into what to do based on your results. This insight is provided via training videos. You will also be able to login to your account where you can take advantage of your bonuses.

We start off by getting your correct business data as it should be displayed online. Them we scour the internet in search of any type of directory or profile related to your company. This includes business listings, online reviews and social media. For your website we run different benchmark tests and compare it with Google’s bets practices standards. We bring you all of this information in an easy to follow interactive report.

  • Search engines such as Google, Yahoo, Bing
  • Online Yellow Pages (Superpages, Yellowpages, Yellowbook)
  • Online Directories (Yelp, Merchant Circle, Local.com, Citysearch)
  • Portals and guides such as AOL Mapquest and Citysearch
  • Cell phones and mobile apps (Blackberry, iPhone, Android)
  • Mobile Maps & GPS systems (Tom Tom, CityMaps, Navmii)

Please note that the amount of networks will depend on the package you choose, however you can see all the directories available here >

Yes, if you are a franchise or have multiple locations, our Local Marketing Suite can handle up to 2000 locations. Each location needs its own subscription as each location will benefit from all of the services in the Premium plan and you will be able to look at location-specific analytics.

The more locations you have, the cheaper your subscription is (up to 70% discount). You should complete the order for your main location and under “Additional Information” during checkout, let us know how many more locations you need the service on.

We will contact you to determine the level of subscription you need for each location and let you know the discount amount accordingly.

Of course! You will have access to your Master Business Profile, which you will use to keep your business information up to date anytime. No need to make changes on each platform, as any change you make on your master profile will automatically be syndicated across all directories, review sites, GPS systems and more saving you time and money.

All Package Holders

  • You will receive another email where you can create your Main Listing which we will use to syndicate to all Networks.
  • You will receive a Report with all of the Networks your business was listed on and the link of each so you can verify it.

Enterprise Package Holders

  • You will receive another email where with login access to your Single Point Listings Dashboard. Once inside you will be able to edit your Main Listing which we will use to syndicate to all 50+ Networks and access the rest of the account features.
  • You will be able to see the listing status of each network (and the link of each) inside your Dashboard in real time.

Our platform pays our publisher network to guarantee that the content shared from our Dashboard is displayed correctly and in near real-time. Once a business’s location is cancelled, we stop paying the publishers, leaving it up to each publisher to determined what is displayed and what is not.

This means that some networks may choose to keep basic information (name, address, phone) while others will simply delete it from their system. At that point we cannot guarantee the accuracy or the display of your listings as we do not maintain a “lock” on the data anymore.

As in most services there are, however you get what you pay for. Most of the cheaper options are simply “data aggregators” which simply as the name suggests “aggregate data” to publishers. However since they do not “control” the data, business owners will be to required to verify information directly with the publisher which is very time consuming.

More importantly publishers are not required to use data submitted by aggregators, so there is NO guaranteed presence and those listings that make it take weeks to months to appear.

There are some networks where you can claim/create the listing yourself, while others such as 411 and GPS devices do not offer public access to submit data. Some of them are free and some of them are paid. Doing this yourself will require you to verify information directly with the publisher which often require many steps.

You will also have to manage over 50 usernames and passwords. More importantly all of the listings will not be controlled from one place. If you need to make a change on your listing, you will have to do it on all 50 individually. Our value is time savings, control of data and system automation.

No you won’t. Unlike similar services where you will have to create or manage different logins (username & pass) with each network, our our Local Marketing service does not.

The reason is because our platform pays each network for direct access to be able to control and display the content of the listing without the need of individual account creation.

Unlike similar services where you do have to verify your listing via phone or postcard, the benefit of our Local Marketing service is that you don’t need to take any extra verifications steps. This will save you weeks of frustration.

The syndication process takes 3 to 10 days depending on the Networks. Some networks are faster than others, however 80%+ of network listings appear in less than 1 week.

You will receive a Report with all of the Networks your business was listed on and the link of each so you can verify it. If you get the Enterprise Package you will be able to see the network statuses in real time.

Just select the package you need, you will see a place where you will be asked to provide us with the design instructions before you checkout. A project manager will review your creative brief and contact you with any questions or clarification.

We’ll assign the project to our designers, and your concepts will be ready in just 3-5 business days.

This is a common question we get, since our clients fall in love with more than 1 design concept. Unfortunately all of our packages allow for 1 final design, this is because the final design has to be produced in many different formats, plus your logo should be unique and ideally it should not change.

However if you still want a separate version of your logo, simple let us know so we can accommodate this at a lower cost than purchasing the package again.

It’s simple. We guarantee you’ll love your logo, or we’ll make it right. If you’re still not happy, we’ll give you a refund.

We want you to be able to actually use your designs online and offline, so we’ll give you your design files in everything you need, plus more.

Web Print More
PNG PDF PSD
JPG EPS AI
GIF BMP Fonts & Colors Codes

You may be wondering why so many, the reason is that different fie types are needed when adding the design to your website or having it printed. Either way, you don’t have to worry about managing and choosing the right file types when Xtreme Websites is contracted to produce your website and/or stationery.

You do. Simple as that.

Basic Package orders are delivered within 3-5 business days and other packages are delivered within 5-7 business days. Business days are Monday -Friday. Our design team is not available over the weekend or over any major holidays.

Revisions and finals generally take 2 business days however they can be delivered in 1-3 business days depending on the revision being requested. Some revisions are less time consuming then others.

Yes. All of our design projects here at Xtreme Websites include a dedicated project manger, a real-live human based in the US who is your single point of contact for any question, big or small.

Yes, we can redesign any part of your logo. However we cannot put our quality signature in other person/company’s work, therefore we will have to start from scratch but we can use as much detail or ideas from your existing logo.

Each designer submits two logo concepts. We purposely make sure to include multiple designers on each project, because each designer has his/her own style, and we want to make sure you get a wide variety in your upfront designs.

Our designers have an average of 8+ years experience in logo and branding design, and they truly are experts.

We’ll start by giving you multiple design concepts based on your initial design instructions; at that point you can approve one of the designs or request further changes.

Usually our clients ask us to tweak colors, fonts or position. Sometimes, they even ask us to combine part of one concept to the one they like the most.

All packages have unlimited changes; however the Basic Package has 2 revision sets. Example: you can have 2 changes requested in the 1st revision and 5 changes requested on the 2nd revision.

Concepts are the first step in the design process. We’ll take your creative brief and come up with concepts, or an initial direction for your logo.

Once your concepts are ready, we’ll ask you to give us feedback so we can continue to refine the design. Just remember – if you choose a package with more concepts, that means you’ll get more upfront variety.

We recommend the Xtreme Package as this is by far our most popular package since you have a variety of concepts to choose from.

If you already have a pretty well-formed vision of your logo, then go with the Basic Package.

If you need a unique mascot design for your institution or company, then you need to choose the Mascot Design Package as the hand-drawing process takes longer.

Upon final approval, we will send you the final video file in an .mp4 format which is universally used for any occasion online and offline.

Promo Videos usually take between 1 to 3 weeks depending on the length of the video (30,60,90 seconds), type of video (animation vs. motion graphics) and the amount of revisions required.

All promo videos come with a professional voiceover or narration included (unless you ask us not to include it). You will have the option of choosing a male or female voice and the type of voice needed (normal, excited, slow, fast, etc.). If you don’t have a script, we can make one for you based on a set of questions we will ask you.

The package provides you with the original .mp4 file so you can upload this video to any free Online Video Platform like YouTube or Vimeo, however (if requested) we can upload it to our YouTube Channel and provide you with a link and embed code so you can start using it immediately. The video title, description, and keywords will be optimized using the best SEO practices so your video is easily found online. This addon has a one time cost of $50.

You paid for it, you own it. You can use it for any marketing purpose and platform like online, tv, radio and more.

Adding your own pictures is always the best idea, however we can also add some related royalty free pictures if you need it.

You can request unlimited # of changes, however each package has a certain number of Revision Cycles. In average, 90%+ of our clients complete their desired result within the revision cycles provided, however if you need more, every extra revision cycle costs an additional $50.

Yes and No. You can upgrade/downgrade your package as long as the professional script writing hasn’t started. However if you foresee your video being a bit longer than the package chosen, you can purchase additional video production time anytime. (Ex: Extra 15 secs, 30 secs, 45 secs, etc)

We don’t provide the content for your stationery, we ALWAYS need your design instructions to start designing, the more accurate these instructions are the better and faster you will get your final design.

At the time of ordering you will be able to upload your instructions and related images if you have it, otherwise we will use complementing stock images.

If you are working with a project consultant at our office he/she will guide you to produce more accurate design instructions for our designers.

You do, simple as that.

Yes. All of our design projects here at Xtreme Websites include a dedicated project manger, a real-live human based in the US who is your single point of contact for any question, big or small.

Concepts are the first step in the design process. We’ll take your creative brief and come up with an initial concept reflecting your design instructions.

Once your initial concept is ready, we’ll ask you to give us feedback so we can continue to refine the design.

If you are just starting, the stationery piece you can’t go without are business cards, we recommend always including a professional logo and ordering plenty so they last a long while.

If you are establishing your brand, especially if you have a physical location, we recommend the Stationery Package as it covers the most popular stationery pieces at a lower price.

You bet! – When placing the order, you will have the option to choose under “Printing Options” how many you need printed. We use high quality paper, offer great rates, guarantee our work and the whole experience is quick and hassle free.

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