FAQ’s

Have A Question…?

Still on the fence? Wondering if Xtreme Websites services can help your business? The answer you need may be found below…

Result-Driven Websites

Yes, we are essentially becoming your digital marketing arm, in order for us to be able to offer you this all-inclusive program jammed packed with premium services, there is a minimum commitment of 24 months.
Xtreme Websites offers All-in-One solutions so you don’t have to worry about pesky but important details as maintaining your domains, emails, hosting space, database optimization, managing firewall settings and more. We believe you should focus on what you do best… running your business, and leave the online technical aspect of your business to the pros.
By this point you will have access to all of the logins, video training and analytics you need to run and manage your site. Based on your needs, we can and will provide additional maintenance, marketing services and consulting, which will help ensure you get the best out of your new site experience Xtreme Growth. You can learn more about this and other steps we follow on our “7 Phases of Web Design” article.
According to an Aberdeen Group study, just a 1-second page load delay can cause a: • 7% decrease in your conversion rate • 16% decrease in visitor satisfaction • 11% fewer page views • Potential drop in search engine rankings At Xtreme Websites we take speed very seriously, we optimize every single aspect of your website for speed. From the size of each picture, the number of php requests, the number of design elements, database configuration, etc. Every task needed to allow the highest speed, we do it for our clients. Learn what it will take to start getting results online by filling our Project Review Form.
Web malware has evolved over the last couple years. It is now a multi-million dollar industry with new malicious code emerging every day. A site owner nowadays not only has to worry about managing the site but also: • SQL injections • Comment spam • Excessive bot crawling • Email/Content Scraping • DDoS attacks At Xtreme Websites we take security very seriously, we optimize every single aspect of your website for security. From website firewall, database configuration, disaster recovery, and more. Every task needed to minimize and prevent you falling victim of hacker attacks and malware, we do it for our clients. Learn what it will take to start getting results online by filling our Project Review Form.
Not quite, but we do offer flexibility on Steup Fees as all our packages allow for a Split payment. 50% to start and 50% upon website completion (in 30 days). If you need additional financing, we recommend choosing "Paypal" during Checkout as they do offer more financing options. When you do, you pay Paypal in parts and they pay us in full.
A website project can and will get messy if is not properly tracked using a Project Manager System. We use a state of the art Online Project Manager System for our staff and clients. Once logged in you will be able to check the daily progress of your project, send related files to your project manager, view important files/design concepts and much more.
Yes, having a single person as your point of contact is essential for the project success. Your project manager will oversee all milestones and tasks required to complete your project in time and on budget. Since he/she will get to know your business processes and future needs, he will be able to guide you and help you answer your question during and after the website is launched.
Yes, we can redesign any part of your website. Since we cannot put our quality signature in other person/company’s work and most likely the technology used is outdated, we will have to start from scratch using the latest technologies and design trends. We can also utilize part or the entire content of your old site to expedite the new project. Learn what it will take to start getting results online by filling our Project Review Form.
It is hard to put a price on something that is as unique as a website. Just like there are many type of cars (entry level, sport, 4×4, luxury, etc.) the price really will depend on your specific needs and wants. We specialize on Results-Driven websites; which unlike most websites yields tangible and quantifiable results to the business owner, thus making it an investment, not an expense. We can provide solutions for mostly every budget. We created an entire article to answer this question. Read more here > Learn what it will take to start getting results online by filling our Project Review Form.
This can vary greatly depending on the size and complexity of your site, most of the simple sites are completed within 3 to 4 weeks, however websites with more complex and custom functionalities can take up to 12 weeks. Learn what it will take to start getting results online by filling our Project Review Form.
Having the right content is essential to the success of your site. Unfortunately many people see content as an afterthought and this is the #1 cause of project delays. To prevent this, all of our website projects include professional copywriting so you don’t have to worry about writing all the content. You will receive an initial questionnaire and we’ll use that as the foundation for the content; once we are finished with it we will send it to you for review and approval. If however you’ve already taken the time to write all or most of the content yourself, you can certainly provide that to us. This will help you save money and expedite the process.
Yes, every website we build is responsive, meaning it will automatically adjust to the screen it is viewed from. Whether it is a phone, small/large tablet, or desktop you can rest assured that the visitor will have the best user experience with your online brand. It is also good to know that you don’t have to pay extra for this, this is standard for all our website clients. Learn what it will take to start getting results online by filling our Project Review Form.

Turnkey Websites

Yes, during the ordering process you will be prompted to select the domain you want to use, we can use an existing domain or you can register a new domain with us.
Once inside your projects platform, you will be instructed to fill out an Onboarding Form. Here you will provide us with all of the information about your business, your services, media, and other important details. Our expert team will use all this information to create your new website. If our team needs additional information, they will reach out to you inside your projects platform as all project-related communications/tasks can be managed here.
After you complete the Onboarding Form, you should receive a preview of your new site within 2 weeks. Upon review, you can inform us of any changes you need done. Usually these changes are completed within 3 days and the website can go live the next day. A total of 2 to 3 weeks with your cooperation.
We don't believe in templates, because you are essentially a copy of another business. On the other hand 100% custom websites like Result-Driven Websites are much more expensive. Turnkey Websites are the best of both worlds as the skeleton of the site uses a pre-built layout architecture. Our team fully customizes the site to match your company’s colors, message and overall brand. Because we customize each website, no turnkey website looks the same. Doing this allows us to produce unique websites that are fast to produce and don't require a higher investment. See our Portfolio >
If you already have existing content (text and/or images) you’d like to use, whether you have it on a separate file or whether it is on your existing website, we can use part or all of this for your new website. If you do not have any content ready, we will ask you a series of questions about your business so our content writer can produce professional content based on your answers and resources provided. We can also use royalty-free stock images in case you don't have enough images for the project.
Yes; however, the number of additional pages depends on your chosen package. Additional pages will be billed at our normal Web Design hourly rate ($120/hr). The average time it takes to build a new page is between 2 to 3 hours. This is a one-time cost and does not carry an additional monthly cost. Please note that the development of custom functionality will depend on your package. Consult your project manager to guide you in the best direction.
Yes, you can edit the content of your website (text and images) using our Online Content Management System. You will be provided with a username and password which you can use to access it 24/7 from anywhere. Our CMS is very user friendly and intuitive, however you will also have access to video tutorials.
There are many distinctions between these types of website projects. The most important ones are: Turnkey websites are the best choice for startups or small companies looking for a simple but professional website that is fast to build and doesn't cost too much. Designed on a pre-built layout architecture, we completely customize the layout to match your company’s colors, message and overall brand. No turnkey website looks the same. Results-Driven Custom Websites fall under a completely separate category and unlike Turnkey Sites, these require a considerable amount of time, research, resources and a unique strategy. These require extensive amount of custom development and are catered to established businesses looking for a database-driven website. Hence the cost is much higher.
Yes, your website includes Search Engine Optimization (SEO) which will allow search engines to show your website when people search for your business name. Moreover, by having your business listings on High Traffic Online Directories, you become more prominent in search results, which helps drive more traffic. It is important to note that depending on your competition, you may or may not show up if people search for specific keywords related to your business. In order to rank high on specific keywords you will need to deploy a Ranking Boosters™️ or Traffic Boosters™️ marketing campaign.
In order to allow business startups to get a professional online presence and keep the cost down, we decided to provide an All-Inclusive Solution called Turnkey Websites. The All-Inclusive monthly fee gives you access to the Content Management System (CMS), Website Hosting, Website Analytics, Website Firewall, Speed Optimization, Ongoing Support, Automatic Backups, Hassle-Free Updates and more. If you were to purchase all of these features for your website it would easily cost you over $400/mo., however your All-Inclusive Warranty starts at only $99/mo. depending on the package chosen.
We don’t believe on small text, we strive to provide as much value in the most transparent manner. We do however have simple Terms & Conditions which apply to Turnkey Websites. You can read them here.

Online Reputation Suite

  • Search engines such as Google, Yahoo, Bing
  • Online Yellow Pages (Superpages, Yellowpages, Yellowbook)
  • Online Directories (Yelp, Merchant Circle, Local.com, Citysearch)
  • Portals and guides such as AOL Mapquest and Citysearch
  • Cell phones and mobile apps (Blackberry, iPhone, Android)
  • Mobile Maps & GPS systems (Tom Tom, CityMaps, Navmii)
Please note that the amount of networks will depend on the package you choose, however you can see all the directories available here >
Yes, if you are a franchise or have multiple locations, our Online Reputation Suite can handle up to 2000 locations. Each location needs its own subscription as each location will benefit from all of the services in the Premium plan and you will be able to look at location-specific analytics. The more locations you have, the cheaper your subscription is (up to 70% discount). You should complete the order for your main location and under “Additional Information” during checkout, let us know how many more locations you need the service on. We will contact you to determine the level of subscription you need for each location and let you know the discount amount accordingly.
Of course! You will have access to your Master Business Profile, which you will use to keep your business information up to date anytime. No need to make changes on each platform, as any change you make on your master profile will automatically be syndicated across all directories, review sites, GPS systems and more saving you time and money.
You will be assigned a project manager who will oversee the completion of each service in your package. Since he/she will get to know your business, he/she will be able to guide you and help you answer your questions during and after the Online Reputation Suite is deployed.
If you have a service already included in one of the Online Reputation Suite packages, this service will be replaced and integrated with your new LMS package.
One of the benefits of our Online Reputation Suite is that you can consolidate related services that are isolated; saving you the hassle of managing and paying for different providers.
Yes, you can upgrade your package any time as long as you pay the difference. You can also downgrade at any time however hard to do once you get used to all of the benefits you get ;). Both actions require a 30 day notice.
Yes, the normal cost of all services if purchased individually would be $800/mo+, however the Local Search Boosters™️ is an all-inclusive platform jammed packed with premium services at a fraction of the cost. This is why there is a minimum commitment of 12 months, the agreement can be accessed here.
There are some networks where you can claim/create the listing yourself, while others such as 411 and GPS devices do not offer public access to submit data. Some of them are free and some of them are paid. Doing this yourself will require you to verify information directly with the publisher which often require many steps. You will also have to manage over 50 usernames and passwords. More importantly all of the listings will not be controlled from one place. If you need to make a change on your listing, you will have to do it on all 50 individually. Our value is time savings, control of data and system automation.
One of the main benefits of our platform is that you don't have to create/maintain account credentials for all of the 50+ networks, since you have access to all of them with a single Master Business Account. However there are only 3 network providers (the most important ones) which require you to verify you business. They usually want to verify your address and phone so after we create these accounts for you, you will receive a postcard with a PIN for address verification and a text message for phone verification. Once this one-time verification is done, all 3 providers will be linked to your platform.
The syndication process takes 1 to 2 weeks depending on the Networks. Some networks are faster than others, however 80%+ of network listings appear in less than 1 week. You will receive access to your Online Reputation Suite platform where you will be able to track the status of all network providers in real time.

Logo Design

Just select the package you need, you will see a place where you will be asked to provide us with the design instructions before you checkout. A project manager will review your creative brief and contact you with any questions or clarification. We’ll assign the project to our designers, and your concepts will be ready in just 3-5 business days.
This is a common question we get, since our clients fall in love with more than 1 design concept. Unfortunately all of our packages allow for 1 final design, this is because the final design has to be produced in many different formats, plus your logo should be unique and ideally it should not change. However if you still want a separate version of your logo, simple let us know so we can accommodate this at a lower cost than purchasing the package again.
It’s simple. We guarantee you’ll love your logo, or we’ll make it right. If you’re still not happy, we’ll give you a refund.
We want you to be able to actually use your designs online and offline, so we’ll give you your design files in everything you need, plus more.
Web Print More
PNG PDF PSD
JPG EPS AI
GIF BMP Fonts & Colors Codes
You may be wondering why so many, the reason is that different fie types are needed when adding the design to your website or having it printed. Either way, you don’t have to worry about managing and choosing the right file types when Xtreme Websites is contracted to produce your website and/or stationery.
You do. Simple as that.
Basic Package orders are delivered within 3-5 business days and other packages are delivered within 5-7 business days. Business days are Monday -Friday. Our design team is not available over the weekend or over any major holidays. Revisions and finals generally take 2 business days however they can be delivered in 1-3 business days depending on the revision being requested. Some revisions are less time consuming then others.
Yes. All of our design projects here at Xtreme Websites include a dedicated project manger, a real-live human based in the US who is your single point of contact for any question, big or small.
Yes, we can redesign any part of your logo. However we cannot put our quality signature in other person/company’s work, therefore we will have to start from scratch but we can use as much detail or ideas from your existing logo.
Each designer submits two logo concepts. We purposely make sure to include multiple designers on each project, because each designer has his/her own style, and we want to make sure you get a wide variety in your upfront designs. Our designers have an average of 8+ years experience in logo and branding design, and they truly are experts.
We’ll start by giving you multiple design concepts based on your initial design instructions; at that point you can approve one of the designs or request further changes. Usually our clients ask us to tweak colors, fonts or position. Sometimes, they even ask us to combine part of one concept to the one they like the most. All packages have unlimited changes; however the Basic Package has 2 revision sets. Example: you can have 2 changes requested in the 1st revision and 5 changes requested on the 2nd revision.
Concepts are the first step in the design process. We’ll take your creative brief and come up with concepts, or an initial direction for your logo. Once your concepts are ready, we’ll ask you to give us feedback so we can continue to refine the design. Just remember – if you choose a package with more concepts, that means you’ll get more upfront variety.
We recommend the Xtreme Package as this is by far our most popular package since you have a variety of concepts to choose from. If you already have a pretty well-formed vision of your logo, then go with the Basic Package. If you need a unique mascot design for your institution or company, then you need to choose the Mascot Design Package as the hand-drawing process takes longer.

Video Production

Upon final approval, we will send you the final video file in an .mp4 format which is universally used for any occasion online and offline.
Promo Videos usually take between 1 to 3 weeks depending on the length of the video (30,60,90 seconds), type of video (animation vs. motion graphics) and the amount of revisions required.
All promo videos come with a professional voiceover or narration included (unless you ask us not to include it). You will have the option of choosing a male or female voice and the type of voice needed (normal, excited, slow, fast, etc.). If you don’t have a script, we can make one for you based on a set of questions we will ask you.
The package provides you with the original .mp4 file so you can upload this video to any free Online Video Platform like YouTube or Vimeo, however (if requested) we can upload it to our YouTube Channel and provide you with a link and embed code so you can start using it immediately. The video title, description, and keywords will be optimized using the best SEO practices so your video is easily found online. This addon has a one time cost of $50.
You paid for it, you own it. You can use it for any marketing purpose and platform like online, tv, radio and more.
Adding your own pictures is always the best idea, however we can also add some related royalty free pictures if you need it.
You can request unlimited # of changes, however each package has a certain number of Revision Cycles. In average, 90%+ of our clients complete their desired result within the revision cycles provided, however if you need more, every extra revision cycle costs an additional $50.
Yes and No. You can upgrade/downgrade your package as long as the professional script writing hasn't started. However if you foresee your video being a bit longer than the package chosen, you can purchase additional video production time anytime. (Ex: Extra 15 secs, 30 secs, 45 secs, etc)

Stationery Design

We don’t provide the content for your stationery, we ALWAYS need your design instructions to start designing, the more accurate these instructions are the better and faster you will get your final design. At the time of ordering you will be able to upload your instructions and related images if you have it, otherwise we will use complementing stock images. If you are working with a project consultant at our office he/she will guide you to produce more accurate design instructions for our designers.
You do, simple as that.
Yes. All of our design projects here at Xtreme Websites include a dedicated project manger, a real-live human based in the US who is your single point of contact for any question, big or small.
Concepts are the first step in the design process. We’ll take your creative brief and come up with an initial concept reflecting your design instructions. Once your initial concept is ready, we’ll ask you to give us feedback so we can continue to refine the design.
If you are just starting, the stationery piece you can’t go without are business cards, we recommend always including a professional logo and ordering plenty so they last a long while. If you are establishing your brand, especially if you have a physical location, we recommend the Stationery Package as it covers the most popular stationery pieces at a lower price.
You bet! – When placing the order, you will have the option to choose under “Printing Options” how many you need printed. We use high quality paper, offer great rates, guarantee our work and the whole experience is quick and hassle free.